Heading
Close X
Menu
Your BMW can now stay one step ahead. BMW Proactive Care uses real-time vehicle data to detect potential maintenance needs or technical issues early - often before they affect your drive.
Notifications are sent directly to the My BMW App, allowing BMW experts to contact you quickly for urgent issues and help arrange servicing at a time that suits you.
With BMW Genuine Parts, expert technicians, and no cost for ConnectedDrive users, it’s a smarter, simpler way to keep your BMW performing at its best.
GET THE MY BMW APPSERVICE WITH SANDAL
To make the most of BMW Proactive Care, you’ll need:
To enjoy the benefits of Proactive Care, make sure your ConnectedDrive account is active, mapped to your vehicle, you have consented to the terms and conditions and your contact details are up to date. You can also update them on your My BMW App. Then relax knowing we’ll be in touch if any issues arise.
At Sandal BMW, we promise a service experience that prioritises your convenience and peace of mind through BMW Proactive Care. Leveraging real-time data analysis and personalised support, Proactive Care enables BMW experts to anticipate and address your vehicle’s maintenance needs. Potential issues are detected early, and you’ll be informed via the My BMW app, email, SMS, or directly to your vehicle. For urgent concerns, a BMW expert will reach out promptly to resolve issues and ensure every drive is smooth and enjoyable.
Sandal BMW’s commitment to Proactive Care reflects our dedication to quality and service. Our trained technicians handle every aspect of BMW maintenance with precision, using only BMW Genuine Parts. Enjoy the road ahead with confidence, knowing BMW experts are here to provide the seamless support you deserve.
SERVICE WITH SANDAL Your servicing is covered for at least the first four years after your vehicle's first registration date*.
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
BMW Proactive Care is an intelligent support service that continuously monitors your vehicle using real-time data. If your BMW detects that servicing is due or identifies a potential technical issue, you'll receive a notification through the My BMW App, your vehicle, email or SMS. In urgent situations, a BMW expert may also contact you directly to help keep your vehicle safe and performing at its best.
Yes. BMW Proactive Care is included at no additional cost for vehicles with an active BMW ConnectedDrive contract. Once your vehicle is connected and your BMW ID is set up correctly, you'll be able to benefit from proactive maintenance notifications and expert support.
To use BMW Proactive Care, you'll need an active BMW ConnectedDrive account, your vehicle linked to your BMW ID, and the My BMW App installed. You'll also need to accept the ConnectedDrive terms and ensure your contact details and preferred BMW Service Partner are up to date so BMW can contact you if required.
Depending on the type and urgency of the issue, BMW may contact you through the My BMW App, a message displayed in your vehicle, email or SMS. For more urgent concerns, a BMW expert may call you directly to discuss the issue and help arrange the appropriate support or service appointment.
If your BMW identifies a maintenance requirement or potential fault, the information is securely analysed by BMW. You'll then be notified with guidance on the next steps, which may include remote diagnostics, advice from a BMW expert or booking a service appointment with your preferred BMW Centre. In many cases, the workshop can prepare in advance by ordering any required Genuine BMW Parts.
BMW Proactive Care is available on compatible BMW models equipped with BMW ConnectedDrive services. Eligibility may vary depending on the vehicle's age, specification and market. If you're unsure whether your BMW is compatible, we'd be happy to check and help you get connected, just get in touch or find your nearest Sandal BMW centre here.
