BMW PROACTIVE CARE.

Your BMW can now stay one step ahead. BMW Proactive Care uses real-time vehicle data to detect potential maintenance needs or technical issues early - often before they affect your drive.

Notifications are sent directly to the My BMW App, allowing BMW experts to contact you quickly for urgent issues and help arrange servicing at a time that suits you.

With BMW Genuine Parts, expert technicians, and no cost for ConnectedDrive users, it’s a smarter, simpler way to keep your BMW performing at its best.

GET THE MY BMW APPSERVICE WITH SANDAL

SUPPORT BEFORE YOU NEED IT.

Your BMW is designed to stay one step ahead. Using intelligent sensors, it can detect when your vehicle requires servicing or if there’s a potential issue - such as a breakdown or accident - and automatically share this information with BMW. From there, BMW will proactively contact you through the My BMW App, directly in your vehicle, or via email to help you arrange the support you need. In more urgent situations, you may also receive a phone call

​EVERYTHING YOU NEED TO KNOW.

To make the most of BMW Proactive Care, you’ll need:

• An active BMW ConnectedDrive account linked to your vehicle
• Your BMW assigned to your BMW ID via the My BMW App or My BMW Portal
• Up-to-date contact details, including your phone number, email address, and preferred BMW Service Partner saved to your BMW ID

​

YOUR BENEFITS AT A GLANCE.

1. Proactive. Peace of mind and hassle-free support.
2. Quality. Direct assistance from BMW experts and BMW service partners using original BMW parts.
3. Straightforward. Remote diagnostics and repair.
4. Convenience. Integrated into your digital environment, including your My BMW App.
5. Free of charge. As part of an active ConnectedDrive contract*.

GET THE MY BMW APP

SERVICE WITH SANDAL

#STAYAHEAD.

To enjoy the benefits of Proactive Care, make sure your ConnectedDrive account is active, mapped to your vehicle, you have consented to the terms and conditions and your contact details are up to date. You can also update them on your My BMW App. Then relax knowing we’ll be in touch if any issues arise.

PROACTIVE CARE. OUR SERVICE PROMISE TO YOU.

At Sandal BMW, we promise a service experience that prioritises your convenience and peace of mind through BMW Proactive Care. Leveraging real-time data analysis and personalised support, Proactive Care enables BMW experts to anticipate and address your vehicle’s maintenance needs. Potential issues are detected early, and you’ll be informed via the My BMW app, email, SMS, or directly to your vehicle. For urgent concerns, a BMW expert will reach out promptly to resolve issues and ensure every drive is smooth and enjoyable.

Sandal BMW’s commitment to Proactive Care reflects our dedication to quality and service. Our trained technicians handle every aspect of BMW maintenance with precision, using only BMW Genuine Parts. Enjoy the road ahead with confidence, knowing BMW experts are here to provide the seamless support you deserve.

BMW SERVICE INCLUSIVE.

Your servicing is covered for at least the first four years after your vehicle's first registration date*.

Find out more