At Sandal BMW, we take huge pride in the quality of our customer service and enjoy helping motorists across the region enjoy their experience with us. We hope that our customers return to us again and again due, not only to the great value we provide, but the warm and friendly welcome expected on arrival.

If you are not satisfied with your experience or have any concerns, please do not hesitate to contact us.

If you have a concern with either your vehicle or the service you have received at one of our Sandal centres, please firstly raise this with the Service Manager or Head of Business at the as they are best placed to address your concerns. Your enquiry will be escalated to a Sandal Motor Group Director level should further involvement or resolution be required.

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If Sandal Motor Group are unable to resolve your complaint through our internal systems, you may refer your complaint to a dispute resolution provider (ADR). To find out more, please click here.