COMPLAINTS PROCEDURE

If (as a consumer), your complaint cannot be resolved via our internal procedures, you may refer your complaint to the following dispute resolution provider (known as ADR).

Non-financial services related:

If a dispute arises that cannot be resolved between Sandal and you as the customer within a reasonable timescale, you may refer your dispute to the National Conciliation Service.

Contact Details:

Tel: 01788 538317

Email: contact@nationalconciliationservice.co.uk

Website: www.nationalconciliationservice.co.uk

Postal: The National Conciliation Service, PO BOX 6562, Rugby, CV21 9QP

Financial Services related:

If at Sandal Motor Group your complaint cannot be resolved within 8 week, you dispute can be discussed free with the Financial Ombudsman Service.

Contact Details:

Hotline: 0800 0234567 or 0300 1239123

Website: www.financial-ombudsman.org.uk

Email:complaint.info@financial-ombudsman.org.uk

Postal: Financial OmbudsmanService, Exchange Tower, London, E14 9SR.

Company Info

Financial Disclosure

Sandal Motors (Bayern) Ltd are a credit broker and not a lender. We are an appointed representative of ITC compliance Limited and Regulated by the Financial Conduct Authority. FCA No: 413287 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

Reg Office: Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE

Reg. Company Number: 01381018

Data Protection No. Z8129084

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