If (as a consumer), your complaint cannot be resolved via our internal procedures, you may refer your complaint to the following dispute resolution provider (known as ADR).

Non-financial services related:

If a dispute arises that cannot be resolved between Sandal and you as the customer within a reasonable timescale, you may refer your dispute to the National Conciliation Service.

Contact Details:

Tel: 01788 538317



Postal: The National Conciliation Service, PO BOX 6562, Rugby, CV21 9QP

Financial Services related:

If at Sandal Motor Group your complaint cannot be resolved within 8 week, you dispute can be discussed free with the Financial Ombudsman Service.

Contact Details:

Hotline: 0800 0234567 or 0300 1239123


Postal: Financial OmbudsmanService, Exchange Tower, London, E14 9SR.