STRIVING FOR YOUR RECOMMNEDATION.

At Sandal, our goal is to provide you with a truly exceptional experience, one that you would rate 10 out of 10. We take great pride in delivering the highest standards of service, ensuring every aspect of your interaction with us is nothing short of outstanding. Whether you visited us for a new car, service, or advice, your feedback is incredibly valuable to us.

If you could take a moment to complete the MINI or BMW UK survey following your visit, it would mean a great deal. Your honest reflections help us continually improve and maintain the level of service you deserve. Plus, it lets us know that we’ve met or exceeded your expectations! Thank you for helping us maintain our commitment to excellence.

ABOUT SANDAL MINI

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CUSTOMER SERVICE.

At Sandal MINI, we take huge pride in the quality of our customer service and enjoy helping motorists across the region enjoy their experience with us. We hope that our customers return to us again and again due, not only to the great value we provide, but the warm and friendly welcome expected on arrival.

If you are not satisfied with your experience or have any concerns, please do not hesitate to contact us.

If you have a concern with either your vehicle or the service you have received at one of our Sandal centres, please firstly raise this with the Service Manager or Head of Business as they are best placed to address your concerns. Your enquiry will be escalated to a Sandal Motor Group Director level should further involvement or resolution be required.

Contact us

If Sandal Motor Group are unable to resolve your complaint through our internal systems, you may refer your complaint to a dispute resolution provider (ADR). Find out more.

Prize Draw Terms and Conditions

1. Open to residents of the Channel Islands, Isle of Man and the United Kingdom who are aged 18 and over.
2. The competition is open via submissions of the BMW or MINI UK satisfaction survey, sent 10 days after a visit to one of our centres.
3. An entry is gained by submitting the BMW or MINI UK satisfaction survey. Anonymous submissions will not be entered.
4. The competition with run monthly from 1 July 2022 and every month thereafter.
5. From all qualifying entries, one winner will be selected from customers who visited Sandal Wakefield BMW, Sandal Huddersfield BMW, Sandal MINI Wakefield and Sandal MINI Huddersfield.
6. The prize is a 'Taste of Yorkshire' hamper from Blacker Hall Farm (Branch Rd, Calder Grove, Wakefield WF4 3DN) worth £50.
7. The winners will be notified via email.
8. The prize is non-transferable. No cash alternative to the prize will be offered.
9. Winners will need to collect prizes from Sandal Wakefield or Huddersfield.
10. The promoter’s (Sandal Motors (Bayern) Limited) decision on all matters related to the promotion will be final and no correspondence will be entered. Entry implies acceptance of these rules.
11. The promoter (Sandal Motors (Bayern) Limited) reserves the right to substitute prizes of equal or greater value should circumstances make this necessary.
12. The promoter Sandal Motors (Bayern) Limited reserves the right to exclude any entries which they believe to be fraudulent or based on misconduct.
13. The winners may be required to take part in publicity resulting from this draw without entitlement to any financial reward.
14. The Sandal Motors (Bayern) Limited reserves the right to alter, amend or terminate the promotion without prior notice, provided that the Sandal Motors (Bayern) Limited shall not exercise this right unreasonably.
15. The promoter is Sandal Motors (Bayern) Limited. Registered Office: Dewsbury Road, Wakefield, West Yorkshire, WF2 9BE Registered in England, company number 01381018.